You can request a free return within 30 days of receiving your order. For this voluntary return offer, the item must be in the same condition as delivered and have its original packaging.
Arrange your free return
Email [email protected] or call +1 586-949-3760 with your order number and the item you want to return. We provide a prepaid return shipping label at no charge. Follow the packing and carrier instructions supplied with your label.
Return address: Powerforall, 49560 Gratiot Ave, Chesterfield, MI 48051, United States. Arrange the label with us before shipping so the return can be routed using a suitable service.
Refund timing
We process returned goods within 48 hours after they reach us. Once the refund is approved, we issue it to the original payment method; the refund credit is due within 5 days after approval.
Damaged, defective or incorrect goods
Contact us if an item arrives damaged, defective or different from your order. Include your order number and describe the issue. The condition and original-packaging requirements of our voluntary return offer do not restrict mandatory rights or remedies for damaged, defective or incorrect goods.
If a battery is damaged, swollen or leaking, or equipment contains fuel, tell us before arranging shipment so appropriate return instructions can be provided.
Your rights
This voluntary return offer is in addition to rights available under applicable law. Nothing in this policy removes those rights or extends a legally binding refund deadline.